Doral, FL, USA
icrunchdata Network
The Application Administrator will work as part of the IT team dedicated to ensuring that we are maximizing efficiency and capitalizing on the full features and benefits of internal systems based on the various user group needs. We are seeking someone with excellent technical and communication skills who can interface directly with internal stakeholders to understand their needs in order to administer and enhance the system accordingly. Responsibilities Serve as liaison with additional departments and application vendors. Understanding and demonstration of use of nCino/Salesforce. Test and deploy enhancements to nCino custom objects, page layouts, workflows, reports and complex dashboards. Maintain user roles and profiles, security settings, access settings etc. (User Profiles, Role Hierarchy, Sharing Rules and Security) Application administration – interface monitoring and release/update management. Manage user permissions, account setup and password resets. Salesforce administration. Troubleshoot and resolve application issues. Assists in the purchasing and provisioning for IT related equipment. Optimize support to bank applications via Service Desk. Supports the implementation of new systems and upgrades to existing systems. Create and maintain standard operating procedures and knowledge bases. Assist in testing with the Business Continuity Plan. Obtains information for system access audits. Assists with IT information to facilitate internal and external audits and regulatory examinations. Facilitates the preparation and maintenance of proprietary internal documentation for application administrative procedures. Bachelor’s in Computer Science 5 Years in IT industry 2 Years Application Administration Advanced Microsoft Office suite (Word, Excel, PowerPoint, etc…) SalesForce management experience preferred Knowledge of Jack Henry Silverlake and nCino LOS preferred. [...]