Sugar Land, TX, USA
icrunchdata Network
Ref ID: 04130-0011004033 Classification: Product Support Specialist Compensation: $85000.00 to $105000.00 yearly The Senior Application Support Analyst will provide day to day IT application support of 3rd party/ERP business applications, which sits on a MS SQL database, in addition to custom mobile and web applications. Primary Responsibilities • Timely resolution of user requests and technology issues, including report creation and user administration for 24×7 operations • Training of employees on application use, functionality, data quality and reporting and help them resolve application issues • Create training curricula and document solutions • Produce organized and informative system documentation, including details of application configuration and installation and client infrastructure • Build and create a knowledge base; ensure other IT team members are informed and educated • Management of relationship with 3rd party IT support vendors • Analysis and implementation of best practice business processes aligned with the correct technology and tools • Create and maintain job schedules, tracking and reports; monitor routine and critical processes and workflows and proactively identify problem trends • Support the implementation of new ERP billing and dispatch application • Conduct application testing, build test plans and scripts, support client application testing, and collect and summarize test data Skills / Other Requirements • 10 years of IT experience • College Degree, IT major/concentration preferred • Experience managing and supporting applications in a Terminal Server environment • Experience installing, configuring or supporting business applications • Excellent verbal and written communications skills, including the ability to create organized and informative reports, as well as comprehensive, accurate documentation • Ability to participate in multiple projects simultaneously while adhering to tight schedules • Experience in logistics industry • SQL database query writing • SSRS and Crystal Reports • BI tools such as Tableau or Power BI For confidential searches please send resume directly to [Click Here to Email Your Resumé] T-SQL, T-SQL – Transact-SQL, Triggers, SQL Stored Procedures Technology doesn’t change the world. People do. As a technology staffing firm, we can’t think of a more fitting mantra. We’re extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person. Leader among IT staffing agencies The intersection of technology and people — it’s where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you’re looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call. We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched. Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. © 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans. By clicking ‘Apply Now’ you are agreeing to Robert Half Terms of Use . [...]