We’re looking for a kind, supportive, and all-around friendly technical Support Specialist having a strong E-commerce/ WooCommerce background to join our growing support team!

Someone who loves helping make the technical into non-technical and is a wizard at debugging difficult issues.

Brainstorm Force is a leading product development company with a mission to bring businesses online. Our products empower more than 3 million websites already! As a support specialist, you’d help our customers use our products and WordPress more efficiently.

Amazing perks we offer –

  • Remote work
  • Flexible working hours
  • Competitive salary
  • Paid time off
  • Parental leave
  • Allowances for setting up workspace
  • Excellent work-life balance
  • Career growth opportunities

What you’ll be doing –

  • Respond to support queries about our SaaS products
  • Delightfully help our customers through our helpdesk software HelpScout
  • Write detailed bug reports with replication steps for our developers to fix
  • Write new documentation and update existing articles as needed
  • Also resolve queries on WordPres.org forums or our social media channels like Facebook

Who are you, and what do you bring –

  • Empathy for customers
  • Passionate about providing excellent support
  • Fluent in English (spelling and grammar)
  • At least 2+ years of experience with WordPress and WooCommerce
  • Knowledge of Ecommerce platforms
  • Knowledge of web technologies
  • Experience with CRM systems
  • Familiarity with payment gateways
  • Understanding and ability to write custom CSS
  • Understand and the ability to write HTML
  • Familiar with tools like HelpScout, Trello, Asana, GitHub, and Slack
  • Polite and understanding
  • Self-starter. You don’t have to be micromanaged
  • Troubleshooting experience
  • A curiosity to learn and grow

Bonus points for any of the following –

  • Ability to write and understand PHP.
  • Ability to write and read jQuery, JavaScript, and any JS framework.
  • WordPress plugin development experience.
  • WordPress theme development experience.
  • Previous remote working experience.

Sounds interesting? Apply now!

If you have any questions, email us at join@nullbsf.io, and we’ll be happy to help.

Explore our career page for some more wonderful opportunities – brainstormforce.com/join/