Waddams Grove, IL 61048, USA
Below is the job description: IT – Business Analyst Client Location: Abbott Park, IL, 60064 (100% Remote) Length of Contract: 06 Months Contract Client: Pharma Job Description- Looking for someone with some IT technical and some project management skills. They will primarily be helping with support of a new consumer app. Need to take issues, translate those into knowledge articles that can be used by customer service agents. Must be great with communication and the ability to communicate clearly. Bachelor’s Degree There is a Level 1 support that does triage of calls and when they can’t resolve they pass to level 2 which is what this role is Level 2 Candidate needs good communications skills, technical experience, meaning someone that can pick up use of apps and how apps work, can provide trouble shooting to outside commercial customers. person will have lots of interaction with client customers. Needs to have excellent customer service skills; high visibility to trouble shooting issues with systems and lots of patience Candidate will be taking information for new releases and updating knowledge articles to push resolution to level 1 customer service. Need to have analytical skills to run investigation on why issues may be happening with the app. Experience 3-5 years of experience. Willing to review anyone as long as they are recent college graduation; have driven and IT background. Worker will be doing documentation into compliant management system; must be well documented. Role is more like an IT business analyst supporting consumer and administrator applications Looking for someone that can work with customers to resolve their issues; high level application support resource, but should be versatile to do other projects like supporting documentation and processes. From process development, technical writing as well. Technical systems – no systems, mean understand how mobile devices work, they can help customer check what operating systems they are using like how to download Please send your updated resume and I will be happy to have this moving swiftly.