Omaha, NE, USA
icrunchdata Network
Position Description Overview This position will be located in Omaha to support the Original Fiserv credit clients integrating onto the Omaha Credit Platform Job Responsibilities As a Client Service Analyst I, you will be responsible for: Providing service support to both internal and external clients for a specific product or group of products, and is considered the primary liaison between the client and Fiserv. ? Defining and/or resolving moderately complex customer problems within the designated product lines.? Having full product service issue accountability, including incident reports, communication center notification, Service Center work item records, adhering to client service level agreements, monitoring liability issues and escalation to management when appropriate.? Providing consultative servicing in order to meet client and company objectives, and fosters positive relationships with the client and internal departments.? Controlling liability exposure, interprets and communicates industry standards, updates internal systems, communicates enhancements with expertise in product specific transactions, screens and reports, in addition to possessing knowledge of product/system functionality gained through experience, research and testing.? Adhering to established policy and procedures. Job Requirements High school diploma or equivalent. College degree preferred.? 1 years industry experience in a customer facing role.? Knowledge of Fiserv?s products, platforms, systems, and operational areas. Learn more about Fiserv: Life moves fast. And as it does, we know most people aren?t thinking about ?financial services? But we are. We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely. We?re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company?s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE? 500 company and one of FORTUNE Magazine World?s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation. Explore the possibilities of a career with Fiserv and Find Your Forward with us. We welcome and encourage diversity in our workforce. Fiserv is an equal opportunity employer/disability/vet [...]