Illinois Medical District, Chicago, IL, USA
Customer Applications Analyst – INF The Customer Applications Analyst is part of a group that provides technical ownership and end to end support of applications involving UScellular’s Business to Business and Government, IoT / Automation lines of business for current capabilities, new implementations and upgrades. Ensure that new applications and platforms are operationally ready by playing a crucial role in the end-to-end process. Work with solution architects to define operational requirements to identify and address any inter-application dependencies, interfaces and operational constraints. Participate in incident and problem management activities by guiding, identifying and solving issues and problems and ensuring timely resolutions. Have good understanding of cloud-based architectures and stay on top of industry trends and evolution around new technologies such as SaaS, PaaS, etc. for assigned domains. Drive execution of innovative solutions using agile / DevOps methodologies for quick time to market. ESSENTIAL FUNCTIONS Provide proven knowledge of technical and middleware architecture, and guide business, operations and technology teams for responsible domains Provide technical and functional mentorship in multiple USCC and third-party applications and platforms at the design and data level Assume end to end technical operational ownership of apps and platforms and partner with internal and external groups to ensure smooth operations Participate in RFP process for new initiatives and ensure that SOWs and SLAs meet operational requirements Identify, solve and drive resolution of application issues and defects following established processes Responsible for operational budget for projects and new initiatives within assigned domain Partner with external vendors and service providers and drive production support availability and issue resolution Perform on-call responsibilities and provide off hours support as needed Partner with the Release Management to drive and ensure operational readiness including defining needs to ensure success and reviewing and validating test plans Identify and communicate risks associated with component or application implementation and product rollout Assess potential operational outcomes for new products and features using structured and results driven approach while maintaining speed and agility Perform research and analysis for various initiatives drawing impactful conclusions focusing on customer experience Collaborate effectively in a team environment, facilitating positive energy and engagement and maintain merits of Dynamic Organization philosophy REQUIRED EXPERIENCE Bachelor’s degree required preferably in Information Technology or Computer Science. Will also consider equivalent combination of education and experience or specialized training 3 years of relevant work experience required Experience in agile methodologies preferred Experience in cloud-based technologies preferred PREFERRED TECHNICAL SKILLS: The preferred target skillset for this role is: no particular order Technical and Operational backgrounds Business to Business and Government knowledge SQL experience for pulling reports Scripting experience – Automation / Automating Manual Processes API Knowledge ELEMENTS OF THE ENVIRONMENT: OFFICE AUTOMATION: Word, Excel, PowerPoint, Outlook, MS Project SOFTWARE ENGINEERING: Eclipse, Jira PROGRAMMING LANGUAGES: Java/JSP, J2EE, C, C++, PL-SQL, SQL Plus, SQL is highly preferred SCRIPTING TOOLS: UML, XML, Shell scripting, Perl API: Web Services, REST API, SOAP, WSDL INTEGRATION TECHNOLOGIES: Service Oriented Architecture (SOA), ESB BI TOOLS: Google Analytics, Power BI, Cognos DATABASES: Oracle, SQL Server CLOUD TECHNOLOGIES: AWS, Azure STANDARDS & METHODOLOGY: Agile, Scrum, SAFe, DevOps JOB : Information Technology LOCATION(S) : Illinois-CHICAGO_IL U.S. Cellular is an EEO employer and gives consideration to qualified applicants without regard to race/color/age/religion/sex/sexual orientation/gender identity/national origin/disability/veteran status, pregnancy or genetic information.