Fountain Valley, CA 92708, USA
icrunchdata Network
Full time, direct hire IT Support Specialist with a client that we have partnered with for over 15 years Company offers excellent benefits as well as 18 days of PTO, 12 paid holidays, casual attire, and more This position is responsible for performing any combination of the following duties to provide technical support to the company: assist in maintaining Windows 2012 and Windows 2008 server environment; support of hardware/software; troubleshoot company smartphones, laptops, and desktops; assist in maintaining Microsoft Dynamics AX & CRM environments; assist users to resolve technical issues, etc. ESSENTIAL DUTIES Supporting end users for help desk issues and also server and network maintenance to ensure optimal performance. Maintains users and groups in Active Directory and Office 365 Configures new company desk phones and iOS and Android devices. Configures new applications and software. Assists with maintaining Windows Server environment including installing software updates and security patches, and troubleshooting backups and recovery. Assists with maintaining ERP system (Microsoft Dynamics AX) and end-user troubleshooting. Assists with maintaining CRM system (Microsoft Dynamics CRM) and end-user troubleshooting. Assists with maintaining integrations between AX, CRM and other interrelated systems. Troubleshoots VOIP phone system (Avaya CMS) and assists with light configurations for Customer Care department. Assists in providing technical support and guidance for IT related projects. Advises IT Manager with operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources. Maintain regular written and in-person communications with the IT Manager and Controller regarding pertinent IT activities. Performs special projects and other miscellaneous duties as assigned by Senior management. Assists IT Manager in preparations for IT committee to discuss and ensure each department?s IT needs are met, discusses scope of projects, budgets, plans feasibility, coordinates implementation of projects approved. Maintains integrity and assures full compliance to IT Team Member Code of Ethics. Responsible for keeping licenses updated accurately Practice asset management for IT hardware, software, and equipment. Completes assigned work, special projects, and other miscellaneous duties as assigned by senior management. Reports all irregular issues and problems to senior management for solution. Maintains confidentiality and high ethical standards. Maintains good communication and rapport with senior management, office staff members and outside contacts. Complies with all company policies and procedures. Any or all duties assigned by supervisor QUALIFICATIONS Bachelor’s degree, AA degree, 2 years of experience or equivalent combination of education and experience To perform this job successfully, an individual should have experience or knowledge of Microsoft application including, but not limited to, Office, SQL, and SharePoint. Ability to travel to offices located in Georgia and Michigan We are an Equal Employment Opportunity employer committed to excellence, diversity and inclusion. , , , [...]