Oklahoma City, OK, USA
icrunchdata Network
Ref ID: 03500-0010084072 Classification: Help Desk Analyst I Compensation: $16.63 to $19.25 hourly We have a client looking for a Contract Help Desk Support with prominent Microsoft Office 360 knowledge required. All Help Desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. In addition, they should have a strong technical understanding of the various hardware, software and networking systems being supported. Employer requirements depend on the Help Desk position level. • Tier 1, an entry-level position, normally requires less than two years of work experience and may require an Associate’s degree or completion of coursework at a technical school. • Tier 2 positions typically require two to four years of work experience and may require a Bachelor’s degree or a two-year degree and additional, equivalent work experience in a Help Desk setting. • Tier 3 positions often require four or more years of help desk experience, a Bachelor’s degree in computer science or a related field and/or detail oriented certification, such as HDIs Customer Service Representative or support Center Analyst or the Microsoft Certified Systems Engineer (MCSE) designation. Typical duties include: • Taking initial telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems • Recognizing and escalating more difficult problems to Tier 2 support • Logging call activity • Office 365/Outlook 2016 Experience • Windows 7/10 experience Please call 405-236-0202 or Apply. We look forward to working with you. Robert Half Technology provides a competitive health insurance plan to all its consultants. As a contractor you will be eligible to receive benefits right away, utilize direct deposit, partake in online skills development, Holiday Pay, 401k, and vacation time. Robert Half is an Equal Opportunity Employer. – Knowledge of Microsoft Office 365 – Microsoft Windows 7 in an Active Directory environment experience – Microsoft Outlook experience – Firm grasp of basic Transmission Control Protocol/Internet Protocol (TCP/IP) – Strong proficiency with Microsoft Office applications, specifically Word, Outlook and internet applications – Audio/Visual troubleshooting and support – 1 years of prior experience – Demonstrated excellence in installing and configuring Windows OS, networked and local printers, and business applications – Good understanding of IT support ticketing systems – Pinpoint recurring technical issues and present solutions to address the root of the problems – Offer IT support for Windows, Microsoft Office, and a variety of other applications used internally Technology doesn’t change the world. People do. As a technology staffing firm, we can’t think of a more fitting mantra. We’re extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person. Leader among IT staffing agencies The intersection of technology and people — it’s where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you’re looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call. We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched. Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position. All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. © 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans. By clicking ‘Apply Now’ you are agreeing to Robert Half Terms of Use . [...]