Charlotte, NC, USA
icrunchdata Network
IT Business Partner Are you looking to grow with a growing world-class organization? Come see why so many of our team members recommend us to their friends Who are we? Rentokil is a family of companies in North America. At Rentokil, our mission is to protect people and enhance lives by providing pest control solutions that ensure public health and protect the environment through energy efficient and sustainable pest control services. We offer a complete range of pest control services and solutions for residential properties, including common pests such as rodents, flies, stored product insects, biting insects and birds to other kinds of wildlife. Responsibilities What do our IT Business Partners do? The IT Business Partner (ITBP) is a key IT role that is embedded within the business, understands both the strategic objectives and current challenges, and works within the organizational structure of IT to ensure these needs are satisfied. Both a relationship builder and a problem solver, the ITBP seeks to develop an environment of mutual trust and respect, while reinforcing the notion of IT as a strategic partner to the organization. ITBPs are proactive and anticipatory in their thinking. They are, by nature, driven and provide significant value to the business functions, seeking to maximize value per dollar spent on IT. The IT Business Partner has the overall responsibility to serve as the strategic and tactical interface for the purpose of aligning technology with business requirements including; strategy development, solution discovery and delivery, service management & risk management coordination, process engineering, training, and communication. The ITBP is responsible for managing the life-cycle of the technology portfolio and serves as the business relationship link between functional teams and IT. The ITBP provides highly valued consulting, support, and guidance for key IT initiatives by pro-grammatically managing the application portfolio to business expectations. They communicate changes, decisions, priorities and relevant project information to appropriate levels of the organization regarding business requests, upgrades, projects, and initiatives. They pro-actively share knowledge of technology and opportunities to build competitive advantage and improve operational efficiency and effectiveness. They partner with business leadership and other key stakeholders to define opportunities and identify and prioritize projects based on predefined criteria (e.g. return on investment, revenue growth, service productivity, compliance, etc). Responsibilities include but are not limited to the following: Develop strong relationships with key stakeholders across the business functional teams that fosters a sense of partnership and provides leadership in the effective application of technology. Apply a strong working knowledge of the Rentokil organization, capabilities, and strategic objectives to ensure ongoing alignment between business priorities and the application of technology resources. Collaborate with management to develop annual and quarterly budgets for respective business areas, in respect of the phasing of IT project costs and benefits. Responsible for the development and implementation of application road-maps to ensure clear business strategy alignment and delivery of expected benefits. Develop and implement sound rationale for portfolio management and managing product phase-in-phase-out plans, pro-actively anticipating gaps and overlaps within the portfolio. Represents IT with broad subject matter expertise in solution development and delivery methodologies. Keep up to date on industry trends and innovation, and review their applicability to the organization. Participate in field research in pursuit of new solutions or additions, and to evaluate the applicability and usefulness of current solutions. Collaborate with architecture and operations teams to ensure solution compatibility with organization standards. Manage the engagement with internal and external development teams, leveraging best practices in developing and delivering technology solutions. Works with business teams to understand end-to-end processes and identify process changes for overall improvement of quality and/or efficiency. Develop solution concepts and business cases for new investments, upgrades, or changes. Collaborate with business and IT leadership to develop planned technology investments within the business and IT functional AOPs. Business case modelling including the phasing of costs and benefits. Possess strong analytical skills, including an understanding of business economics and financial resources. Conduct, facilitate or lead (as appropriate) functional Steering Board meetings to prioritize projects and strategic initiatives. Assist in the IT engagement processes and ensure compliance to governance standards. Collaborate with the Enterprise Program Management and IT Project Management Office on the intake process and prioritizing of candidate projects. Communicate status of business case delivery to leadership on a regular and timely basis, including program boards. Facilitate change management as technologies phase-in and phase-out of the portfolio. Act as the key liaison across the information technology department and external vendors providing critical technology services. Provide vendor performance management to ensure ongoing quality and value in service delivery. Possess a broad knowledge of organizational technical and business resources and use them to effectively coordinate delivery of value to the business function. What do you need? High school diploma or equivalent – required Bachelors degree in Computer Science, Business Administration, or other related fields – required Master’s Degree – preferred 5 years of Developing & executing strategic plans and/or business process changes experience 2 years of Leadership and management experience 3 years of Business development or client management experience Must pass pre-employment background screen and drug test Must possess a valid driver’s license and pass motor vehicle record search Why Choose Rentokil? A career with Rentokil is exactly that – a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience. Below you’ll find information about some of what Rentokil North America has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits when they meet certain criteria. Professional and Personal Growth: Robust Paid Training & Professional Development Path Opportunity to grow – We love to promote from within Fantastic Tuition Reimbursement benefits & Scholarship Programs (for FT Colleagues) Wellness: Excellent Health benefits including Medical, Dental, Vision, and Life Insurance Access to Flexible Spending Accounts for Healthcare or Dependent Care Expenses Outstanding Company-Paid Short Term Disability Access to Long-Term Disability Insurance Wellness Reimbursement Program Employee Assistance Program that offers services such as free counseling services, will preparation, discounts to health clubs, and other benefits Company-paid sick time Savings & Retirement: 401(k) retirement plan with highly-competitive company-matching contributions Holiday Savings Club option with company-matching funds Employee Discounts (includes many offerings, including cellular/mobile service, health clubs, and more) Work-Life Balance: Vacation Days & sick days Company-Paid Holidays & Floating Holidays We are looking for individuals who want to make a difference where our customers live and work. Is that you? Additional Information Rentokil North America is an equal opportunity employer with a commitment to equality in every aspect of employment. As we expand, we are focused on building a foundation of diverse talent and equality in all areas of our workforce. All qualified applicants receive equal consideration, regardless of race, gender, sexual orientation, religion, ethnicity, national origin, veteran status, or disability. Link to Federal employment poster: English Version – Revised November 2009 Spanish Version – Revised November 2009 Pay Transparency Nondiscrimination Provision English (Formatted) English (Unformatted) Spanish