New York, NY
icrunchdata Network
RELOCATION ASSISTANCE WILL BE CONSIDERED FOR THE RIGHT CANDIDATE. We are representing an established employer in the Managed Services industry. This offers a great defined career path with room to grow as part of a small team culture. As the Desktop Support II Technician , you will be responsible for providing computer, device, hardware, software, storage, networking, and operational support for external client employees. The Technical Support team works from the client site or REMOTELY under moderate direction of managers and senior team members. Role Responsibilities Provide support for external clients for software and hardware issues Escalate technical issues and outstanding tickets as needed Oversee new employee device set ups, user accounts, and access to resources Control hardware and software assets as they relate to the end user Respond to requests for assistance in person, via phone, and electronically Troubleshoot and resolve problems for all networked devices (desktops, laptops, tablets, cell phones) Configuration, deployment, and troubleshooting of workstations Manage frequent requests by contributing to an online knowledge base and procedures documentation Evaluate and contribute innovative technology solutions, and IT project-assigned tasks Maintain software and hardware inventory Available for remote after-hour on-call support from assigned shift coverage as needed Travel locally as needed to support local clients within a 30-mile radius. Log all help desk interactions within Connectwise ticketing system Minimum Qualifications Excellent customer facing communication skills Established experience in both Help Desk & Desktop support issues U.S Citizen, Green Card holder, or TN Visa At least FIVE years of technical support experience Enthusiasm for technology, systems, and customer support Support experience with Microsoft products to include Office 365/Excel/Word/Outlook Desktop software knowledge – Microsoft Office, modern browsers, hardware, software, and networking concepts. Experience working with a service ticketing system (Connectwise/Autotask/Remedy) or similar Preferred Qualifications Excellent Operating Systems knowledge – Windows 10, OS X, iOS, Android Experienced in Apple Device solutions ? (Apple iPads, Macbook Pro, iMac). Experience with Apple/Windows Deployment Technologies ITIL Training/Certifications General knowledge of virtualization and cloud-based concepts (VMware, Hyper-V, Azure) Logical troubleshooting progression Adaptability Attention to detail Ability to work independently and as part of a team Analytical problem solving abilities Excellent interpersonal and teamwork skills Strong written and verbal communication skills We Offer Salaried compensation package commensurate to overall experience A great inter-office culture Opportunity to grow, learn and advance your career Relocation reimbursement Mobile phone allowance Client related travel reimbursement Flex/Schedule Quarterly Bonuses . [...]