Hatfield, PA 19440, USA
icrunchdata Network
TITLE : IT Support Analyst (Bi-lingual Spanish OR French-Canadian) TYPE : Contract to Hire (6-12 months) LOCATION : Hatfield, PA START DATE : November/December 2019 RX2 Solutions client located in Hatfield, PA has multiple openings across all shifts for tech-savvy fluent Spanish and/or French-Canadian speakers to be the newest member of a growing customer service/technical support team. This service desk operates 24×7, 365 and preference will be given to those who are willing/able to work on weekends. Main Responsibilities : Provide troubleshooting assistance to customers in both English and Spanish/French Ability to solve problems in a fast-paced environment and think on your toes Communicate effectively to both external customers and internal employees/managers Continue to gain product and technical knowledge Follow company/departmental procedures Qualifications : Bi-lingual in Spanish and/or French-Canadian and English Base level knowledge of technology is required. Experience working in technical support is a major plus. Certifications such as A or a degree in a tech related field would be a major plus Ability to learn quickly and take direction as needed Comfort with working over the phone 100% of the time Reliable transportation is necessary Shifts : 1 st Shift is around 9am-5pm 2 nd Shift is around 2pm-10pm 3 rd Shift (overnight) is around 8pm-7am (11 hour shift with a 1-hour break, 4 days per week) [...]