Riverwoods, IL 60015, USA
DISCOVER. A BRIGHTER FUTURE. With us, youll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it we want you to grow and make a difference at one of the world’s leading digital banking and payments companies.We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover. JOB DESCRIPTION Interested in joining a high performing team that builds cloud products? This is your opportunity. We are looking for a Technical Manager who can mentor and work with Cloud Engineers and further the engineering mindset while having fun. This is a great team that truly believes in the Work Hard Play Hard adage and lives it every day. RESPONSIBILITIES Ensure that Enterprise Technology Data Platforms organization meets its SLA obligations for availability and support. Ensure structure and methodology is in place to manage a 24×7 customer-service-oriented engineering, support, and operations team. Cloud infrastructure capacity management; experience with hardware and datacenter lifecycle management; hardware and software inventory; manage vendor relationships. Ensure efficiencies and standardization through documented blueprints, automation, and processes and procedures for the ongoing operations of our cloud environments. Proactively monitor the health of all cloud infrastructures through planning and proactive maintenance and lifecycle management. Report on operational metrics with self-service focused operational dashboards. Stay up-to-date on cloud inventory status, track and manage support contract vendors. Oversee Security and Compliance of the platforms. Responsible for coaching and organizational development of everyone on the team Manages the operational and feature capability portfolios of all products based on team needs, stakeholder input and enterprise strategy. Delivers the desired products when needed with the desired functional and non-functional characteristics based on business needs. Directs daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines. Meets with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems. Reviews project plans to plan and coordinate project activity. Assigns and reviews the work of systems analysts, programmers, and other computer-related workers. Provides users with technical support for computer problems. REQUIRED SKILLS At a minimum, heres what we need from you: Bachelor’s Degree in Information Technology, Business, or related field 4 years of work experience as a Development Manager, Business Analyst, or related experience DESIRED SKILLS If we had our say, wed also look for: Experienced IT leader who can lead, manage change, and motivate a team Experience with public cloud providers. AWS preferred. Understanding of best practices around IT Security. Understanding of high availability and disaster recovery strategies. Understanding of DevOps and Site Reliability Engineering Methodologies. Experience with automated deployment technologies. Experience with enterprise monitoring and management tools. Ability to work in high pressure, highly flexible environment against both short and long term requirements. Passionate about technology and solving IT operations-focused problems/Must be detail oriented, task driven, and have excellent communication skills. Customer service focus is key. Ability to work effectively with staff, peers, and others in and outside the organization to accomplish goals, objectives and to identify and resolve problems. Professional, ethical, positive, and winning attitude Remote BI-Remote LI-KE What are you waiting for? Apply today The same way we treat our employees is how we treat all applicants with respect. Discover Financial Services is an equal opportunity employer (EEO is the law) [ We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.