Murphy, TX, USA
icrunchdata Network
Content Review Analyst Function : Operations Richardson, TX With a startup spirit and 80,000 curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us. Inviting applications for the role of Content Review Analyst Genpact is searching for dynamic, open-minded, mature individuals for an Internet Content Review position in our Richardson, TX office, offering long term stability in this permanent placement role. This position is for a 24/7 environment reviewing documents and videos under the guidelines of our technology client to determine if the content is approved for release. Please note that due to the nature of this clients’ business, a confidentiality/non-disclosure notice will need to be signed prior to interviewing for this role. A copy will be provided to you prior to any scheduled interview. Responsibilities Assist our community and help resolve inquiries empathetically, accurately and on time Become and remain knowledgeable about client’s products and community standards Make well balanced decisions and personally work towards being an effective advocate Excellent interpersonal skills, verbal and written communication skills, and most importantly empathy Display a bias to doing what’s right for our community in supporting the client’s mission Investigate and resolve issues that are reported on client’s site such as requests for account support and reports of potentially abusive content Respond to user inquiries with high quality, speed, and accuracy Use market specific knowledge, signals, and insights to spot and scope solutions, thus improving the support of our community of users Collect, analyze, and utilize relevant data to develop ways to improve the overall user site experience Implement Client’s Terms of Use by carefully monitoring reports of abuse on the site Review the reported content within agreed turnaround times and standards of quality Identify inefficiencies in workflows and suggest solutions Qualifications Minimum qualifications Education : High School Diploma/GED; Some degree of further education/college desirable Prior operations experience in a comparable service/process management environment Proven Reasoning and Analytical Capabilities High affinity and cultural awareness of political/social situation regarding the relevant market/region Preferred qualifications Be aware of the cultural/regional differences for nuanced policy decisions to be applied Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Job Requirements: