Pittsburgh, Pennsylvania, Carnegie Mellon University is a private, global research university that challenges the curious and passionate to deliver work that matters. Our world-class institution has distinctive areas of excellence and a culture marked by ambition and a deep, practical engagement with challenges facing society. We continue to produce talented alumni and draw faculty and staff eager to be a part of the university’s creative, dedicated and close-knit community. We place emphasis on practical problem solving, interdisciplinary learning, an entrepreneurial spirit, and collaboration. We are seeking a Manager of Digital Operations to join our University Communications and Marketing (UCM) division! This role serves as the project management lead for the digital strategy team; develops and updates project plans and sub-plans, accounting for risk, resources and expectation setting; this role leads the operations for the digital strategy team and creates strategies to offer enterprise tools to campus communicators. In this role, you will manage timelines of major digital initiatives, including redesigns and CMS template improvements; and provide support to user education, training and communications. The individual in this position is a key player in helping to expand the use of the campus CMS system, working closely with Computing Services, Marketing & Communications colleagues and campus partners. Your core responsibilities will include: Recommend and develop division-wide systems for project management, collaborating across UCM to support efficient workflows and reporting Understand and integrate project management methodologies into work plans based on the business needs and culture (example: using Agile for iterative work projects, waterfall approach for others) Serve as the main point of contact or secondary contact for 3rd party vendors, developing plans for implementation and user education (examples: Google Analytics, SiteImprove) Partner with developers and designers to offer mass communication tools and templates Aid in crafting processes and procedures for new and existing sites Assess the efficiency of digital solutions. When projects go wrong, is able to think quickly and creatively and move the team to a successful resolution with minimal disruption Solicit feedback from partners and identify areas for improvement. Incorporate improvements into future digital technology plans. Determine needs, materials and implementation of technologies, including medium for delivery and technical resources. Act as a project manager to lead all aspects of work and ensure objectives are met Demonstrate a sense of personal urgency on behalf of collaborators and team, keen attention to detail, and a willingness to assist teammates on diverse tasks as needed Establish and implement a communication plan that includes stakeholders and team to collaborate closely on a regular basis Lead quality assurance process, both for front-end (websites) and backend (CMS and other tools) Flexibility, excellence, and passion are vital qualities within University Communications and Marketing. Inclusion, collaboration and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work. Qualifications: Bachelor’s degree 5 years’ experience, post-degree in marketing or communications setting A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered Requirements: Successful background check Additional Information: Work Posture : This position is operating on a hybrid schedule, with an on-campus/in office presence 3 days a week. Are you interested in this opportunity? Apply today! CMU’s COVID-19 Vaccination Requirements: As a condition of employment, Carnegie Mellon University requires all staff and faculty working in the United States to be fully vaccinated, including a booster when eligible, against COVID-19. Prior to commencement of employment, new hires in the United States must provide proof of vaccination or obtain an approved exemption. (Exemptions may be requested for medical reasons or for religious or strong moral or ethical conviction.) Staff and faculty must comply with all applicable COVID-19 mitigation requirements. Please see Minimum Requirements to Return to Campus for details regarding the university’s current COVID-19 mitigation requirements. Location Pittsburgh, PA Job Function Program, Project and Operations Management Position Type Staff – Regular Full Time/Part time Full time Pay Basis Salary More Information: Please visit ” Why Carnegie Mellon ” to learn more about becoming part of an institution inspiring innovations that change the world. Click here to view a listing of employee benefits Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran . Statement of Assurance