Memphis, TN, USA
icrunchdata Network
Not available for C2C Responsible for system monitoring and reporting activities related to the enterprise computing systems. Responsibilities include, but are not limited to: Configuring monitoring tools, monitor performance of key hosts and services, assisting in actions to resolve issues and writing scripts for process automation. Maintain documentation for monitoring system software and hardware. Work with Reliability Specialist and Reliability Engineer(s) to increase skill sets. Knowledge – Ability to understand requirements from business users. Solid understanding of basic software and hardware concepts. Ability to effectively and concisely communicate with the business through verbal, written and face-to-face communication. Competent in the use of Word, Excel, Visio and other tools that would be used for documentation purposes. Proven ability to work well individually and within the team environment; sharing decision-making with teammates as appropriate. Proven strong meeting facilitation skills. Ability to develop relationships with the user community and IT personnel, exercising strong interpersonal skills. Knowledge ordinarily acquired through a Bachelor’s degree in Business, Computer Information Systems, Engineering or related field, plus a minimum of 1 year of work experience with computer systems. ESSENTIAL JOB FUNCTIONS 1.Monitors the enterprise computing systems, networks and applications within the production and quality assurance environments. 2.Conducts application and infrastructure availability checks and provides status reports. 3.Configures monitoring tools to include establishing notifications for alerts, tickets and logs. 4.Assists in taking appropriate action to resolves simple issues. May require Level 2 or Reliability Engineer assistance to solve complex issues. 5.Assists in writing scripts or utilizing software tools to automate process if possible. 6.Opens, updates and closes Incident Reports (IR) according to established standards. Assists in the investigation and/or the resolution of problems that caused Incidents, in scope of the responsibilities. 7.Maintains monitoring documentation to include monitoring standard operating procedures (SOP). 8.Follows the documented handover process to bring the next monitoring shift up to speed and highlights priority items or issues. About TEKsystems: We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodationteksystems .com for other accommodation options. [...]