Orlando, FL, USA
icrunchdata Network
Representative Duties:Answer telephone calls, e-mail inquiries, and visiting customers experiencing technical problems Install, configure, deploy, maintain, and ensure the effective operation, within County standards, of all end-user hardware, software, and mobile devices. Some of these devices are: Hardware: desktop PCs, tablets, peripherals equipment, printers, air cards, clocks, etc. Software: Windows OS, Microsoft Office, applications, VPN, Netmotion Monitor, respond to trouble calls, and provide end-user training in use of equipment and software Analyze, troubleshoot, prioritize, communicate, and resolve incidents expeditiously both remotely and/or on-site Utilize excellent customer service skills and exceed customer’s expectations Exhibit proficiency in Windows based applications such as IE, Chrome, Java, Adobe, etc. Apply excellent written and verbal communication skills to convey technical and non-technical terms Ability to document technical procedures/solutions to update Support Center documentation Interact and coordinate resolution of problems with internal/external IT groups and/or vendors Knowledge of MS Exchange, Active Directory, and Network protocols Shift work; may be required to work a flexible schedule, including nights, weekends, and holidays Responsible for traveling to remote sites. Afterhours (on-call) weekly rotation Valid driver license and ability to lift up to 50 lbs. Ability to self-develop relevant job-related skill(s) for current role Minimum Qualifications:Associate’s degree from an accredited institution in Information Technology or closely related field This may be substituted for two-years of recent direct job experience in a medium to large scale enterprise IT support environment One-year of fieldwork IT technical experience in an enterprise support center environment Valid driver license and reliable transportation Must have a clear and easily understood speaking voice A Certified This may be substituted for the following certificates: Cisco IT Essentials Microsoft Certified Solutions Associate (MCSA) ETA Computer Service Technician (CST)Representative Duties