Overview

We are currently looking for an experienced support specialist to join our team for the WP RSS Aggregator and Spotlight Instagram Feeds plugins.

The Products

WP RSS Aggregator is established within the WordPress space as the premier RSS import and news aggregator tool and has been in development for 8 years, amassing over 2 million downloads and growing.

It has a total of 400+ 5-star reviews, most of which praise our level of support. For this reason, it is imperative that we bring on board an experienced individual who can maintain these levels of support from the start.

Spotlight Instagram Feeds is a newer plugin, having been introduced in June 2020. It has over 500,000 downloads with 50,000 active installations and 120+ 5-star reviews.

Your Role

You will be involved in the support services of both plugins.

For WP RSS Aggregator, you will be responsible for Level 1 support, handling pre-sales questions, basic queries, refunds, and license-related questions. You will work alongside Mike who will be responsible for Level 2, as well as Miguel (CTO) who helps out with Level 3 development-related questions.

This requires around 4 hours per day.

For Spotlight Instagram Feeds, you will be responsible for all Level 1 and Level 2 support, ranging from pre-sales questions to more technical queries. You will work alongside Miguel (CTO) who helps out with Level 3 development-related questions.

This requires around 2 hours per day.

All in all, this role requires around 25 to 30 hours per week, with the demand changing from week to week depending on the support load at the time. The expectation is that you retain a response time of less than 24 hours to keep customers happy.

Before applying please review our Careers page to learn about our team and our methods. All applications will be reviewed by the CEO, after which only the selected candidates will be contacted for a video interview.

Your Skills

It is important that you are experienced in customer support, preferably with other WordPress-related products and companies. The role requires an excellent command of the English language, especially written English.

Knowledge of Help Scout, CSS, EDD (Easy Digital Downloads), and Freemius will be considered beneficial, though not all are required. If you are not familiar with any of these tools, training will be provided.

Remuneration

The annual remuneration for this role is $18,000.

Conditions

Given that this is not a full-time role, you are free to take on other jobs and project so long as they do not impact your time contribution to RebelCode’s projects, so long as they do not compete directly with our products.

Why Work With Us

Remote jobs, especially related to customer support, are in high demand.

Here’s what we offer to all our team members, whether they are employees or freelancers, full-time or part-time.

Work from wherever you want.

We mean it. Whether you’re in your apartment or somewhere on a beach, so long as you get the work done and deliver high-quality results, you can do it from wherever you want. All we ask is that you have a fast internet connection and be available for video calls or chats whenever they’re needed.

Time zones aren’t an issue.

Although you may need to be around for a team call here and there, most of the time you’ll be able to work asynchronously at any time you want. If you’re a night owl, go for it. If you’re more of a morning person, that works too. Whether you’re in Europe or somewhere else around the world, we make timezones work for us by making sure that we can all be flexible and show up when it’s absolutely needed.

Learn on the job.

Working alongside our experienced team will allow you to learn from us while we also learn more from you. If there’s something that you don’t know how to do, that’s fine. We’ll help you learn and apply it in your work.

Who You Are

Who you are is very important to us.

Apart from your skills and experience as a Support Specialist, we’re looking for someone who is willing to learn, responds well to honest feedback, is willing to critique others’ work in a constructive manner, and is a reliable person.

Your character is very important to us and will play a major role in our final decision.

Apply here: https://rebelcode.com/careers/open-position-support-engineer/

 

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