Santa Clarita, CA, USA
icrunchdata Network
Technical Support Analyst Valencia, CA HELP US BRING THE GIFT OF HEALTH TO LIFE. Working at Pharmavite is an experience like no other. With a focus on complete nutrition for all, each endeavor is urgent and every day counts. You’ll have the opportunity to work on the 1 selling national vitamin and supplement brand, Nature Made, as well as an exciting portfolio of other products that are shaping the future of the healthy living industry. Consumer-driven innovation, high quality products and a promising portfolio, all driven by a team with a shared sense of purpose that’s Pharmavite. Join us to bring the gift of health to life. The Technical Support Analyst provides a broad range of technical analysis and support for Pharmavite location(s) with a strong collaborative work culture through effective use of tools that lead to a productive user experience. Position supports site activity across both IT Infrastructure and IT Applications. Provides a single point of contact and acts as a liaison between site and broader IT group. The Technical Support Analyst reports to the Technical Support Manager. At Pharmavite, every employee has a stake in bringing the gift of health to life. We never shy away from disruptive innovation and tough challenges, because we’re making real nutrition accessible to consumers everywhere in new and different ways. And because we know every nutriment we make matters, we have to make sure each one is just right before we make it ready for use. With this great responsibility comes the satisfaction that your contribution makes a real and significant difference. Critical contributions this role is counted on to deliver include: Provide technical analysis and support for all levels of the organization demonstrating soft and technical skills that contribute to client satisfaction across various networking, computer hardware, software and web-based environments. Diagnose, troubleshoot, and resolve problems through interaction with functional partners in a detailed fashion as to completely understand challenges being faced. Solve complex problems and communicate resolutions through interaction with partners using phone, email or chat and provide unambiguously written instructions or technical manuals. Transform successful troubleshooting steps and identified workarounds into Knowledgebase articles. Oversee project management activities to deliver location specific technologies and ensure user adoption. Create and maintain appropriate procedures, standards and knowledgebase information to solve recurring requests, problems and usage of technology assets. The ideal candidate is recognized as a strong technical analyst who is ready to lead at a higher level. You are engaged, motivated and passionate to collaborate with team members and the organization. You’ll be most successful in this role if you have: Strong customer orientation with the ability to communicate broadly and facilitate education and training. Solid technical knowledge across all IT disciplines with ability to assess problems and define solutions that are value focused. Strong understanding of business process and facility operations with ability to communicate across all levels in the organization. Fosters collaboration across the organization and acts as primary point of contact for IT and is the liaison across all IT functions. Drives value by focusing on opportunities to deliver higher productivity across solutions while reducing overall costs. Drives value by focusing on opportunities to deliver higher productivity across solutions while reducing overall costs. It’s an exciting time in Pharmavite’s history. After 45 years of leading the healthy living industry with award-winning vitamins and supplements, the company has experienced great success and has gained the trust of consumers, healthcare professionals, and retailers alike. But there’s more growth ahead of us than behind us, and for our employees this translates into opportunity. Our rapidly changing business enables employees to take on new challenges and transform Pharmavite for the future. In order to take on these challenges, you’ll need to have: Excellent communication skills Effective communication is key in this role with the ability to collaborate with team members and coworkers. Team collaboration must be able to collaborate with team members and co-workers Ability to communicate technical issues to colleagues and customers with a variety of backgrounds. Familiar with Microsoft Service Center Configuration Manager (SCCM), Microsoft inTune and Active Directory. Strong technical knowledge with a focus on Microsoft desktop products: Windows 10, MAC OS, Citrix and Office 365. 4 year college or university degree in Computer Science, Business Administration, or related field and/or relevant equivalent experience. 5 years’ advanced client, server, and network troubleshooting experience. 3 years’ experience supporting end-user devices. 3 years’ experience supporting applications across various business functions such as ERP, manufacturing, and supply chain systems. OUR OFFER: Here, career paths aren’t predefined and bureaucratic limitations don’t exist you have the opportunity to grow, learn from industry pioneers, and develop the way you want to. Pharmavite is investing more in the development of our team to help us deliver on our purpose and help you achieve your career aspirations. Our environment is geared to fuel curiosity, encourage experimentation, and generate learning as this is the way we develop ourselves and our organization. Pharmavite is committed to meeting the needs of our employees and their families with a Total Rewards package that’s as comprehensive as the vitamins and supplements we deliver to consumers. With competitive compensation programs and standout benefits, we provide employees with optimal health and well-being as well as peace of mind. These rewards plus our new recognition program ensure employees feel supported both at work and home. Join Us: Visit Pharmavite.com/careers to learn more about our mission and discover an opportunity that’s right for you. Health and wellness begins with us. Pharmavite is an equal employment and affirmative action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to their protected veteran or disabled status, or any protected status. We do not discriminate in employment based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, or any other basis covered by applicable law. All employment is decided based on qualifications, merit, and business need. Disclaimer The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications of employees assigned to this job. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled