Baltimore, MD, 21276
icrunchdata Network
They will be taking 15-20 calls daily. In this role. they will be perform troubleshooting, investigation, analysis and evaluation of day-to-day problems to resolve identified issues. Assist customers with security and application support for Microsoft Office applications, or problems related to any of the client’s business applications. Test, install and support new hardware devices and provide troubleshooting assistance and support around the phone system, network, routers, data/voice switches, etc. Assist with technical hardware matters on all supported devices and support for any hardware failures, phones issues, or general technical problems Provide printer problem troubleshooting, and coordination of service dispatch as needed. Assist with configuration of LAN/WAN Equipment. Update and maintain hardware images and ensure images are routinely backed up and assist with new PC set up / configuration and shipping Create, modify and delete network user in Exchange, Active Directory and phone system as required. Work with other IT groups to coordinate and support server configuration changes, application deployments, and software version updates/patches Track all issues to completion and provide detailed troubleshooting notes and closing resolutions activities in our Easy Vista ticketing system. Meet or exceed expectations outlined in current Service Level Agreements. This position will require experience in Active Directory; creation, deletion and migration from one domain to another. Maintenance of global domain after domain migration. About TEKsystems: We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodationteksystems .com for other accommodation options. [...]