headfinders is supporting a world leader with its business transformation initiatives. Our client operates with globally recognized brands B2B and B2C and primarily with digital prodcuts. We are currently looking for a

Vice President Customer Experience (f/m/d)

based in Germany.


The role:

  • Taking full ownership of customer experience excellence throughout the company
  • Driving ongoing alignment to maximize customer lifetime value growth
  • Creating seamless, transparent and frictionless customer experience that sustains growth
  • Leading expert teams with an agile leadership style
  • Senior stakeholder management


Your skills/requirements:

  • Proven international experience in a similar role with a focus on digital products (ideally B2C and B2B)
  • Experience in agile leading of globally distributed teams
  • Deep knowledge in design thinking
  • Excellent skills in senior stakeholder management
  • Excellent communicational skills in English and in German
  • Willingness to travel internationally on a frequent basis


We are looking forward to receiving your resume. Please submit to info@headfinders.com. In addition please give us an indication about your salary expectations (fixed salary and bonus) and your availability (notice period).

We will contact you soon.

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